The overall goal of Open Connect Appliance (OCA) deployment is to provide the best experience possible for Netflix viewers with a design providing maximum resiliency and localizing traffic as much as possible to optimize ISP resources. The following criteria have led to successful OCA deployments at a substantial number of global ISPs and are requirements for consideration.
Network and Data Center Criteria
Your ISP should have a public autonomous system number (ASN) that you are able to use for peering
Netflix Viewer Traffic
For offload efficiency and system scale, we require a minimum of 5 Gbps of peak Netflix traffic per deployment site
Each site must have the capacity to handle 1.2 Gbps of inbound traffic daily for a 12-hour period per appliance for fill and updates. Fill is scheduled to happen during low traffic times to maximize offload.
OCAs and clients must be able to communicate with the control plane services running in Amazon Web Services (AWS). If connectivity to AWS is lost, OCAs will stop serving traffic.
You must be able to physically install OCAs at your assigned site within 10 business days of receipt, or as soon as possible thereafter
You must be able to provision 2-4 x 10 Gbps ethernet ports in a LACP LAG per OCA. The exact quantity depends on the OCA type.
Maximum Power Supply Draw
To participate in the OCA program, you will need to identify a person or a set of people who are available to perform the following roles. Your team members will work closely with the corresponding members of the Netflix team to facilitate the overall process.
Corresponding Netflix role(s)
The main point of contact for the Netflix Open Connect Partner Engagement Manager (PEM)
Netflix Open Connect PEM
Reviews and accepts the legal agreements that are required for OCA deployments
PEM, Open Connect Legal, Open Connect Business Operations
Provides information about partner sites, OCA configurations, maintenance, and network routing
PEM, Open Connect Operations
Directs the shipment of OCAs
Your logistics representative should be involved at the beginning of the engagement process to avoid shipping delays at later stages of the process
PEM, Open Connect Logistics, Open Connect Operations
Data Center Operations
Installs OCAs on the partner network
Open Connect Operations
Works with Netflix to troubleshoot routing and other configuration issues that might arise
Open Connect Network Engineering, Open Connect Operations
Traffic Analysis and Sizing
After Netflix receives your OCA request, a PEM will review recent peak traffic to Netflix viewers on your ASN. In general you will receive a response within 10 business days from submitting your request.
For ISPs who have one or more sites that meet the 5G threshold, additional capacity planning activities will be initiated. The first steps are to forecast per-site capacity and network configuration requirements in conjunction with your network planning and engineering teams. This includes analysis of traffic patterns within the various regions of your network, determination of the appropriate type and count of OCAs for each location, and a review of resiliency options.
The number of appliances to be deployed are determined by three general factors:
Your overall network architecture requirements
The peak Netflix traffic to be delivered from a given site
The availability and failover options possible for a given site
Once appliances are deployed, the Netflix team will work with you to forecast future demand to ensure that your OCA configuration will accommodate future peaks of traffic. Appliance performance is monitored by the Open Connect Operations Team who will contact you if there are any issues with performance or the hardware itself. Note that per the Partner Maintenance section of the Open Connect Deployment Guide the only field-serviceable components are optics and power supplies. Any other hardware needs are met through our RMA process as described in the Returns and Replacements section of the guide.