When you become an Open Connect partner, you are invited to activate your Partner Portal user account via an notification email. Initial invites are sent by Netflix Partner Engagement Managers (PEMs). After you have your first user account set up and activated, you can create additional organizational contacts and optionally invite these contacts to be portal users.
I am a brand new partner and I need portal access
Access to the Partner Portal is by invitation only. At the appropriate stage of the engagement process, your Open Connect Partner Engagement Manager (PEM) will send you an email invitation to activate an account in the portal. This invitation expires after 24 hours.
If you believe your PEM sent an invitation but you do not see it in your inbox, check your spam folder and make sure to whitelist the following email address:
After you receive the email invitation:
- Click the link in the email to activate your account and log in to the portal.
Recommended: Enable two-factor authentication during the activation process. See the related FAQ for more information.
- Optional: Add additional contacts and portal users in your organization on the User Management page.
If you cannot find the invitation email or if it has expired, send an email to your PEM to request a replacement email invitation.
I am new to a partner organization and I need portal access
There is only one level of access privileges for portal users. Therefore, all confirmed portal users in an organization can add additional portal users. You can request portal access from any of your colleagues who already have portal access.
If you do not know who has portal access in your organization, send an email to: email@example.com.
I am having issues with my password
If you forgot your password, click the “forgot password” link on the login page to initiate a password reset. If you are already logged in to the portal, you can also initiate a password reset on the My Account page. In either case, an email is sent to you containing instructions and a temporary code that you can use to reset your password. If the code expires, you can re-initiate the password reset on the login page.
If you do not see the email in your inbox, check your spam folder and make sure to whitelist the following email address:
Use the following tips when you are resetting your password:
- Disable any password managers.
- Ensure that you are typing your old password or the temporary code correctly, using the correct uppercase and lowercase characters.
- Ensure that caps lock is not enabled.
- Ensure that you are not trying to reuse a previous password.
- Ensure that your new password is at least 6 characters long.
If you have tried these tips and you’re still having issues with your password, send an email to: firstname.lastname@example.org
How does two-factor authentication work?
It is recommended to enable two-factor authentication using Duo security for your portal login. You can enable two-factor authentication when you first set up your portal account, or later on the My Account page.
Be aware that there are basic security requirements for your second factor device that are enforced by Duo. Your device must meet these requirements and continue to maintain compliance. If your device falls out of compliance with Duo requirements (for example, if you do not update to the latest required operating system version), you can be locked out of your portal account until you are back in compliance.
It is not required to install the Duo application before you enable two-factor authentication in the portal. However, to ensure that your device meets the current Duo security requirements, you can download and install the Duo application before you enable two-factor authentication in the portal. For more information, see the Duo user guide.
After you enable two-factor authentication in the portal, you are guided through the process of authenticating through your second factor device (and installing the application, if you have not already done so) the next time you log in.
If you are locked out of your account, send an email to email@example.com
My corporate email address has changed
To handle this situation, you can create a new portal contact using your new email address and then delete the original one.
- Log in to the portal using your old email and password.
- On the User Management page, click Create Contact to open a window where you can create a new contact using your new email. Ensure that you select Invite to Open Connect Partner Portal on the Create Contact page.
- Verify that you received an invitation to log in to the Partner Portal at your new email address, and follow the instructions to activate your new account.
If you cannot find the email in your inbox, check your spam folder and make sure to whitelist the following email address:
- Recommended: After you have verified that you can log in to the portal successfully using your new email address, you can delete your old email address contact from the contact list on the User Management page.
What is the difference between a contact and a portal user?
After you log on to the Partner Portal, you can set up contacts and optionally invite these contacts to become additional portal users.
Contacts are people that perform a relevant function in your organization, for example: engineering, shipping and receiving, or marketing. Specify contact information for your organization in the Partner Portal so that Netflix can easily communicate as needed with the people in these functional roles.
Optionally, you can invite contacts to be portal users. Portal users can access the data and perform the actions that are available in the portal, including granting or revoking portal access for other users. You should only invite contacts to become portal users if they have a business need for this level of access.
How do I manage contacts and portal users?
To manage your organizational contacts, click My Open Connect Network > User Management. Any portal user can create, edit, or delete contacts as needed.
To invite a contact to become a portal user, select the option to do so as you are creating a new contact, or click the green envelope button that is displayed with a person's contact information. This generates a portal invitation email with an activation link.
If you do not see the green envelope button with the contact information, it means that the contact is already an active portal user. In this case, the only action you can take is to revoke the contact's portal access.
If you see both the green envelope button and the revoke access button for a contact, it means that a portal invitation was already sent to the contact, but the contact has not yet activated their account. In this case, you can choose to either re-send the portal invitation or revoke their portal access.
If you are having problems managing contacts and portal users, send an email to firstname.lastname@example.org.
I am seeing a message about setting up an NOC contact
Most contact roles are optional, but it is very important for you to identify an NOC contact for your organization. Netflix needs this NOC contact so that we can make you aware of any ongoing or upcoming maintenance. Until you complete this step, you will see a message displayed at the top of the portal page and you might be prompted at login. Both of these reminders will go away after you specify at least one NOC contact.
How do I manage my account settings?
Click My Open Connect Network > My Account to change your contact account settings, including your password and security options.
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