Prospective partner inquiries
Peering inquiries: Contact the Open Connect team at firstname.lastname@example.org.
Embedded appliance inquiries: Submit an online Open Connect Appliance request, and a Netflix Open Connect Partner Engagement Manager (PEM) will contact you.
General questions about Open Connect appliances
Contact the Open Connect Appliance team at email@example.com
Current partners with embedded Open Connect appliances
For most non-urgent requests or questions, open a ticket via the Partner Portal following these instructions: Managing support tickets
Netflix Network Operations Center (NOC) - For emergency support needs
Phone: +1 408 724 9100
Netflix Open Connect Operations (RMA requests, OCA configuration questions)
Availability: M-F 9AM – 5PM Pacific Time
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