Netflix Open Connect

Contact Us

Prospective partner inquiries

Peering inquiries: Contact the Open Connect team at peering@netflix.com.

Embedded appliance inquiries: Submit an online Open Connect Appliance request, and a Netflix Open Connect Partner Engagement Manager (PEM) will contact you.

General questions about Open Connect appliances

Contact the Open Connect Appliance team at openconnectappliance@netflix.com

Current partners with embedded Open Connect appliances

For most non-urgent requests or questions, open a ticket via the Partner Portal following these instructions: Managing support tickets

Netflix Network Operations Center (NOC) - For emergency support only

Phone: +1 408 724 9100
E-mail: cdn-noc@netflix.com
Availability: 7x24x365

Netflix Open Connect Operations

E-mail: cdn-ops@netflix.com
Availability: M-F 9AM – 5PM Pacific Time


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