Contact us

Prospective partner enquiries

Peering enquiries: Contact the Open Connect team at

Embedded appliance enquiries: Submit an online Open Connect Appliance request, and a Netflix Open Connect Partner Engagement Manager (PEM) will contact you.

General questions about Open Connect appliances

Contact the Open Connect Appliance team at

Current partners with embedded Open Connect appliances

For most non-urgent requests or questions, open a ticket via the Partner Portal following these instructions: Managing support tickets

Netflix Network Operations Center (NOC) - For emergency support only

Phone: +1 408 724 9100
Availability: 7x24x365

Netflix Open Connect Operations

Availability: M-F 9AM – 5PM Pacific Time

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