FREQUENTLY ASKED QUESTIONS
FAQ
General
I am an ISP interested in partnering with Netflix to increase the quality of experience for our joint customers. What should I do next?
Review the information about our engagement process and follow the steps that are described there.
How do you compute the numbers used in the ISP Speed Index?
Speed Index ratings reflect the average performance during prime time (three busiest hours in the local region). The average is well below the peak performance due to many factors including the variety of encodes we use to deliver the TV shows and movies we carry as well as home Wi-Fi and the variety of devices our members use. Those factors cancel out when comparing across ISPs, so these relative rankings are a good indicator of the consistent performance typically experienced across all users on an ISP network. More information at: https://ispspeedindex.netflix.com/about/
How can I determine which servers Netflix video and image traffic is coming from?
Netflix clients interact with multiple network destinations to request and deliver content to members. ISPs should contact their Open Connect Partner Engagement Manager (PEM) for assistance with network activities.
What domain names does Netflix have in use on the network?
We maintain a list of domain names for your reference here: https://openconnect.netflix.com/mobiledeliverydomains.txt
Peering
What if I want to peer at a location where AS 2906 is not currently present?
Please send an inquiry using our Public Peering Request form and the Netflix interconnection team will add to our list of considerations for future expansion.